Building connectivity down

Incident Report for PYCLA

Resolved

The ISP fixed the line. We'll keep monitoring the connectivity.
Posted Jul 08, 2026 - 16:04 UTC

Update

We're contacting our ScriberCloud customers to manage an out-of-band solution to keep the service going despite the disruption.
Posted Jul 08, 2026 - 13:26 UTC

Identified

All the local FTTH lines went down, including the backup line. The ISP has confirmed that the issue will by fixed by 11/07/2026.
Posted Jul 08, 2026 - 13:24 UTC

Update

We're confirming that the FTTH line went down.
Posted Jul 08, 2026 - 13:23 UTC

Investigating

We are currently investigating this issue.
Posted Jul 08, 2026 - 13:22 UTC
This incident affected: ScriberCloud (Translation, Transcription, Login Portal, File Upload) and RAPAX.
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